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Client Feedback


Client satisfaction is naturally our primary concern, we provide a service and this service is at the very heart of everything we do.

We are very grateful for these kind words provided by some of our valued clients. Due to the private and confidential nature of the affairs handled for our clients, we are unable to provide full names of companies or individuals for the testimonials listed below.

At the beginning of this year we needed assistance with reporting our year-end tax numbers as a result of staff sickness. Baxter & Co stepped in at very short notice to assist with preparing the UK tax numbers and putting together the consolidated global tax figures for inclusion in our financial statements. With significant operations in the USA, South-East Asia and India as well as a number of other territories we needed a firm with international tax experience who were able to deal with a complex consolidation. Baxter & Co more than met the challenge, quickly establishing a good working relationship with our finance team, our overseas tax advisors and our auditors, they were responsive to our needs, efficiently processing late adjustments to ensure that the reporting timetable for the group was met.” CFO, AIM listed international group

An accountant recommended Baxter & Co twenty years ago. I had seen him with a view of changing accountants for my company, but after discussing my requirements he suggested that Baxter & Co could offer a more complete service to suit my requirements. As he was not linked to the company, I took his advice seriously, and Baxter & co have been my accountants and auditors for the last 20 years. During that time, I found them reliable and thorough in their work, very punctual, always at the other end of the phone, or email, when I needed advice, and their fees are reasonable. It has been a pleasure working with them, especially as they always give the impression that they actually enjoy doing their job.” BA

I wish to thank you very much for the work you have done for me and Sylvia. I was very impressed with your expertise and the way the outstanding issues were analysed and resolved. My one slight regret is that we didn’t get in touch with you years sooner. I will certainly be in touch again when I need expert tax and accounting advice and will recommend your services unhesitatingly.” PH

I was delighted with the knowledge the staff at the firm had about complex, specialist and new changes in the international tax agreements. I was so pleased to have a friendly accountant who was not only hugely knowledgeable but also efficient and reliable. I was really helped at every stage of the way in what was at first a distressing tax situation. I also found the firm’s fees transparent and reasonable too.” EH

Baxter & Co has been working on my tax returns for a number of years. Their staff are highly knowledgeable, efficient, professional and responsive and I have nothing but praise for the way they have handled my affairs; and I always feel I’ve been undercharged!” RC

Baxter & Co has handled my and my wife’s tax returns for the last 5 years. My returns are not straightforward, partly because I am a ‘business angel’ making investments under the EIS scheme. Throughout his appointment, the tax manager has been skilful, professional, punctual, creative and highly efficient in all aspects of his work. I could not ask for more.” PF, a former City solicitor who describes himself as notoriously hard to please when it comes to professional services

I had been happily completing online tax returns for several years but when I semi-retired and was left a legacy in the same tax year, I needed to take advice on how to handle my tax return that year. I felt completely confident that I had made the right choice of adviser when I met John Galvin, the tax manager at Baxter & Co: he grasped the situation very quickly and was able to explain my position in clear, uncomplicated terms. I had brought with me to our meeting a good deal of supporting papers and he made quick work of sorting them all out into sensible order. John spotted that I hadn’t completed my online tax returns correctly for three or four years and as a result I was due money from HMRC, and that was an additional bonus.” KP

Baxter & Co have been preparing my tax returns for many years and I have always found the service highly professional. Any queries have been dealt with promptly by telephone, post or email and explanations clearly made. I would recommend their services.” PM

Baxter’s is always extremely helpful and efficient. Very pleased as always with the service provided.” SPJS

Very satisfied. Staff always helpful in their advice.” BFS

Just to say thank you for a wonderful service, always helpful and nothing is too much.” HS

I have always found staff at Baxter’s helpful and able to solve my issues.” AJP

I just wanted to provide some positive feedback about our audit last week. Your auditor was professional, knowledgeable and personable, and was a pleasure to have around. The verbal feedback she provided was constructive and contextualised, she was empathetic to it being our first audit. Having an auditor that understood both the education sector and statutory company accounts, was a real bonus.” A.P, Finance Manager

If you would like to find out more about how we could help you as a client, please get in touch by either calling on 01689 877081, 01732 905080 or completing the contact form here and we will be right back to you.

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